[Remote] Program Advocacy Manager

Note: The job is a remote job and is open to candidates in USA. Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. The Program Advocacy Manager will oversee Social Security Eligibility and Trust Accounting staff, ensuring compliance with laws and policies while driving continuous improvement and quality assurance processes.

Responsibilities

• Manage Social Security Eligibility and Trust Accounting staff, including direct supervision of individuals and overall leadership of team activities and outcomes
• Direct supervision of team members including weekly check-ins, providing direction and feedback, and performance management
• Ensure team’s compliance with federal and state laws, regulations, and policies
• Monitor performance measurements for team activities to help ensure that team meets all contractual responsibilities
• Use critical thinking and data analysis tools (e.g., Excel, Power BI) to respond to DCF and PCG management requests
• Proactively pursue continuous improvement to increase compliance, value, accuracy, and efficiency of the team’s work
• Maintain and update Standard Operating Procedures and training materials for team functions
• Develop and maintain a robust quality assurance process for all activities, data and reports developed for DCF and for PCG management
• Lead client meetings and trainings in a variety of settings
• Maintain positive working relationship with clients, federal partners, colleagues, and team members
• Collaborate with PCG staff on other teams, fostering an environment of information sharing and mutual support across teams
• Maintain up-to-date knowledge of federal and state laws and policies
• Lead/participate in state and federal audits and reviews

Skills

• Bachelor's degree or higher, preferably in accounting or business
• 5+ years of relevant work experience, preferably including supervision of staff
• Ability to prioritize responsibilities for self and others and to delegate tasks
• Ability to organize and plan work efficiently within set time limits for self and others
• Advanced understanding of and ability to interpret relevant federal and state laws, regulations, and policies
• Strong verbal and written communication skills in formal and informal settings, including customer service
• Critical thinking for the sake of problem solving and identifying process improvements
• Detail-orientation
• Ability to work independently and within a team
• Demonstrates initiative
• Comfortable using Microsoft Office applications, including Excel, Word, and Outlook
• Skill with Microsoft Power Automate and/or strong proficiency with Microsoft Excel
• Familiarity with relevant federal programs, including Title XVI (SSI), Title II (RSDI), and Title IV-D (Child Support)

Benefits

• Medical and dental care benefits
• 401k
• PTO
• Parental leave
• Bereavement leave

Company Overview