[Remote] Program Manager

Note: The job is a remote job and is open to candidates in USA. Infor is a global leader in business cloud software products for industry-specific markets. They are seeking a Program Manager to coordinate scheduling processes within the Healthcare Solution Consulting Team, ensuring optimal resource allocation and enhancing customer engagement in a fast-paced sales environment.

Responsibilities

• Manage incoming scheduling requests by reviewing Salesforce records, validating qualification details, and prioritizing activities based on urgency and business impact
• Coordinate availability across Solution Consulting teams using scheduling tools to propose optimal meeting times and resource allocations
• Communicate scheduling options to Account Executives, track responses, and confirm finalized engagements with accuracy and timeliness
• Maintain and update scheduling systems to reflect confirmed bookings, release unused capacity, and ensure data accuracy across platforms
• Enforce data quality standards by requiring complete and accurate information in Salesforce before proceeding with scheduling requests
• Navigate competing priorities by applying business judgment, managing conflicts, and escalating when necessary to sales leadership
• Identify inefficiencies in current workflows and contribute to improving scheduling processes and operational effectiveness

Skills

• Demonstrated ability to manage high-volume, detail-oriented coordination tasks in a fast-paced environment
• Organizational skills with the ability to prioritize, multitask, and maintain accuracy under pressure
• Proven ability to make decisions independently while adhering to defined processes and guidelines
• Effective communication skills with the confidence to push back and enforce requirements when needed
• Ability to quickly learn new tools and systems, including scheduling platforms and CRM environments such as Salesforce
• High level of accountability, responsiveness, and sense of urgency in managing time-sensitive requests
• Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship now or in the future
• Experience working closely with sales, solution consulting, or customer-facing teams in a coordination or operations capacity
• Familiarity with Salesforce or similar CRM tools in a sales-driven environment
• Background in roles requiring stakeholder management across diverse personalities and functions
• Prior experience in scheduling, resource management, or sales support role with competing priorities
• Demonstrated ability to improve or redesign operational processes for greater efficiency
• Exposure to environments with high request volume and tight turnaround expectations

Benefits

• Fully remote

Company Overview