[Remote] Program & Project Manager
Note: The job is a remote job and is open to candidates in USA. IMPAXX is looking for a Program & Project Manager to join the team remotely. The role involves leading the implementation of a new case management system while managing broader business and IT projects, ensuring alignment between business needs and technology solutions.
Responsibilities
- Leads the end-to-end implementation of a new case management system, including planning, requirements gathering, process design, configuration oversight, stakeholder engagement, testing, deployment, and post-implementation optimization
- Establishes program structure, governance, timelines, milestones, and success metrics for the case management system initiative
- Partners with business leaders, IT, and vendors to align system capabilities with operational needs and strategic goals
- Identifies process improvements, automation opportunities, and best practices to enhance system effectiveness
- Leads and supports multiple concurrent business and technology projects and initiatives, ensuring prioritization, resource alignment, and on-time delivery
- Develops and maintains project plans, timelines, risk logs, and status reports across initiatives
- Collaborates with IT leadership to support broader technology roadmap execution and cross-functional project dependencies
- Oversees software implementation, enhancements, and lifecycle management for current case management system and other business applications
- Leads enhancement request process; prioritizes requests, gathers stakeholder input, and tracks to completion
- Creates and maintains business requirement documents (BRDs) and functional specifications
- Serves as liaison between business stakeholders, IT, and vendors to ensure clear communication and successful delivery
- Coordinates and leads user acceptance testing (UAT) to validate system functionality and business readiness
- Manages change management processes, including communication plans, training, and user adoption strategies
Skills
- Bachelor's Degree or equivalent experience
- 5-7 years work experience in project and/or program management, including software or IT initiatives
- Demonstrated experience managing multiple concurrent projects or programs, including prioritization and resource coordination
- Strong experience working with cross-functional teams, including business stakeholders, IT, and vendors
- Must be proficient in Microsoft Office
- Strong knowledge of project management methodologies (PMP not required)
- Experience with project management and collaboration tools (Jira, Smartsheet, MS Project, Azure DevOps or similar)
- Experience coordinating and leading User Acceptance Testing (UAT)
- Strong verbal and written communication skills
- Strong decision making and organizational skills
- Ability to perform processing duties with minimal supervision
- High degree of professionalism and personal presence
- Ability to interact effectively and professionally, and provide exceptional service, both internally and externally at all times
- An understanding of the software development life cycle (SDLC) is a plus
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