[Remote] Project Manager

Note: The job is a remote job and is open to candidates in USA. SAI360 is a company focused on providing innovative risk management solutions through Governance, Risk, Compliance (GRC) software and Ethics & Compliance Learning resources. They are seeking a Project Manager to deliver high-quality learning programs, manage customer projects, and collaborate with various teams to ensure successful outcomes for clients.

Responsibilities

• Maintain positive, productive relationships with clients, vendors, and internal teams
• Contribute to the establishment of successful partnerships with high-revenue, strategic clients; serve as the senior project management point of contact for key accounts
• Become an expert on all SAI360 products, services, project types, and project workflows; advise customers on features, functionality, and how to best optimize their investment
• Lead project kick-off calls in which requirements and timelines are discussed in detail:
• Conduct an analysis of each project’s needs and develop a plan and timeline that meets them
• Run project status, creative, retrospective, and other meetings with clients and internal teams
• Deliver completed projects that meet time, cost, and quality criteria:
• Work closely with Learning Operations and Customer Success Managers to ensure milestones are met by internal and external stakeholders
• Lead weekly/biweekly/monthly status meetings with clients and internal teams
• Scope change or add-on requests:
• Scope and price customer change or add-on product requests and initiatives
• Identify and communicate risks to the project budget, timeline, and requirements; and work proactively to mitigate them
• Communicate outcomes and next steps to customers and internally
• Champion client requests; represent client interests in product and service solution planning initiatives
• Partner with Account Managers and CSMs to facilitate successful renewals and drive revenue growth through adoption; identify opportunities for upsell and cross-sell
• Track and report results of all customer initiatives within project management tools
• Proactively identify opportunities for process improvement and work with Operations and others to implement those improvements
• Utilize internal tools to facilitate project work across teams, and to build and maintain customer-facing and internally used project schedules
• Complete other projects as assigned

Skills

• Bachelor's degree is preferred or commensurate experience
• Previous experience in a customer-facing and/or production role
• Proven success managing high, concurrent volume of projects and priorities
• Proficient in Microsoft 365 (Word, Excel, PowerPoint, SharePoint, OneDrive)
• Proven experience using Smartsheets or similar project management scheduling tool; Smartsheet Dashboard experience a plus
• The ideal candidate has experience in compliance, ethics, and/or governance industry, or EdTech

Benefits

• PTO leave
• Quarterly wellness days
• EAP program
• Healthcare benefits
• Bonus incentives
• 401k matched
• Pet insurance
• FSA Account

Company Overview