[Remote] Sales Associate

Note: The job is a remote job and is open to candidates in USA. Ashley Digital is the e-commerce engine behind Ashley Furniture Industries, the largest furniture store brand in North America. The Sales Associate role focuses on driving revenue growth through customer-focused sales interactions, guiding customers through their purchasing journey, and ensuring exceptional customer experiences.

Responsibilities

• Engage inbound customers via phone, email, and chat to deliver a high-quality, consultative sales experience
• Conduct discovery conversations to understand customer needs, preferences, and sleep goals
• Provide tailored product recommendations aligned to customer needs and lifestyle
• Guide customers through the full purchasing journey, ensuring clarity and confidence in their decisions
• Consistently meet or exceed individual monthly sales targets and performance metrics
• Leverage product knowledge and sales techniques to maximize conversion rates
• Identify and act on upselling and cross-selling opportunities to increase order value
• Maintain a strong sense of urgency and ownership in every customer interaction
• Deliver a best-in-class customer experience rooted in genuine empathy, active listening, and professionalism
• Build trust with customers by acting as a knowledgeable and reliable advisor
• Ensure every interaction reflects brand values and reinforces customer satisfaction
• Develop deep knowledge of product offerings, including features, benefits, and use cases
• Position products effectively to improve customers’ sleep quality and overall lifestyle
• Stay informed on product updates and industry trends to enhance credibility and effectiveness
• Collaborate with team members and leadership to share insights and improve processes
• Participate in team meetings, training sessions, and performance reviews
• Contribute feedback to enhance the overall customer journey and sales strategy

Skills

• Strong consultative selling and customer engagement skills
• Excellent written and verbal communication abilities
• Results-driven mindset with a focus on achieving and exceeding goals
• Ability to multitask and manage multiple customer interactions simultaneously
• High level of adaptability in a fast-paced, performance-driven environment
• Strong attention to detail and organizational skills
• 1+ year of experience in a high-volume sales environment (retail, call center, B2C, etc.)
• Proven track record of meeting or exceeding sales targets
• Typing speed of 50+ WPM with the ability to manage multiple systems simultaneously
• Demonstrates curiosity and adaptability in adopting new technologies and AI solutions to support evolving business needs and future growth
• Experience working in a remote or self-managed environment
• Proficiency with CRM systems, chat platforms, and sales tools (e.g., Intercom, Slack, Google Workspace is a plus)
• Experience in DTC, e-commerce, or startup environments is a plus
• Experience working with a BPO team is a plus

Benefits

• Remote-first workplace (since 2016!)
• Competitive Pay
• Health, Vision & Dental Insurance
• HSA company contributions
• 401K with company match component
• Generous PTO
• Wellness benefits
• Online learning resources & trainings
• WFH office and cell phone/internet stipend
• A FREE MATTRESS plus an awesome Friends and Family discount!
• Discretionary bonuses or commission payments

Company Overview