[Remote] Scheduling Coordinator (Spanish Fluency preferred)
Note: The job is a remote job and is open to candidates in USA. A Stealth-mode AI Healthcare Startup is focused on enhancing the care experience in healthcare. They are seeking a Scheduling Coordinator to manage appointment scheduling and ensure effective communication between stakeholders, thereby improving patient care quality.
Responsibilities
- Coordinate complex appointment calendars while adhering to established service standards, ensuring all parties are informed and aligned
- Communicate professionally and empathetically via phone, email, and our digital platforms (in English and Spanish)
- Collect and confirm necessary information from external parties to schedule consults and follow-ups
- Escalate urgent scheduling needs or conflicts to the operations team
- Ensure all relevant documentation is updated accurately in our systems
- Identify workflow bottlenecks and suggest improvements to enhance efficiency
- Work closely with the operations team to ensure a seamless patient journey
Skills
- 1-3 years in a customer-facing role in a healthcare or startup environment
- Excellent communicator, both written and verbal, who can interact confidently with patients and professionals alike
- Enjoy problem-solving and untangling complex schedules
- Detail-oriented and committed to getting things right the first time
- Comfortable using modern digital tools and learning new software
- Can maintain professionalism and empathy during sensitive or high-stress interactions
- Interested in healthcare operations and want to contribute to an innovative, tech-forward team
- Dependable and organized, with strong time-management skills
- Communicate professionally and empathetically via phone, email, and our digital platforms (in English and Spanish)
- Prior experience in scheduling, care coordination, or administrative healthcare roles
- Familiarity with healthcare or legal terminology
- Exposure to tools like scheduling software, EHR systems, or CRM platforms
- Academic background or strong interest in healthcare, public health, or related fields
Company Overview