[Remote] Senior Account Manager

Note: The job is a remote job and is open to candidates in USA. Wiley is a company that transforms knowledge into impact, emphasizing bold ideas and diverse perspectives. They are seeking a Senior Account Manager to manage and grow Clinical Outcome Assessment Solutions revenue across various accounts, handling licensing, renewals, and customer relationship management.

Responsibilities

• Manage a portfolio of COA licensing and solutions accounts, handling the full deal cycle from initial enquiry through scoping, pricing, negotiation, and close
• Process per-study licence agreements, multi-territory arrangements, and solution bundles
• Develop and maintain customer relationships across pharmaceutical, CRO, and academic sponsor accounts, identifying expansion opportunities through additional instruments, languages, or service add-ons
• Coordinate with our strategic delivery partner on deals originated through the co-sell channel, ensuring the Wiley commercial position is managed and service delivery is seamless
• Maintain accurate pipeline and deal data in Salesforce, providing regular reporting on deal activity, pricing trends, and customer feedback
• Work alongside the broader COA Solutions commercial team to deliver against revenue targets

Skills

• Bachelor's degree or equivalent professional experience
• 3+ years in licensing, sales, or account management, ideally in publishing, life sciences, or intellectual-property-related industries
• Demonstrated experience managing a deal pipeline and working to revenue targets
• Strong customer relationship management skills
• Ability to scope, price, and negotiate licensing agreements
• Detail-oriented with the ability to manage multiple deals simultaneously
• Proficient with Salesforce or equivalent CRM
• Experience in pharmaceutical licensing, clinical trial services, or copyright and intellectual property management
• Working knowledge of Clinical Outcome Assessment (COA) instruments and their role in clinical trials
• Knowledge of multi-territory licensing arrangements
• Familiarity with the pharmaceutical and CRO landscape
• Experience working in a fast-moving commercial environment
• Additional languages an advantage

Benefits

• We offer meeting-free Friday afternoons allowing more time for heads down work and professional development
• Through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow
• We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package

Company Overview

Company H1B Sponsorship