[Remote] Senior Customer Success Manager (USA)
Note: The job is a remote job and is open to candidates in USA. Filigran is a cybertech company focused on revolutionizing cyber threat management through innovative open-source solutions. They are seeking a Senior Customer Success Manager to ensure customer satisfaction and success, collaborating closely with various teams to align technical delivery with business goals.
Responsibilities
- Own and manage the full customer lifecycle: onboarding, adoption, training, and renewal
- Build strong, proactive relationships with customers in the Americas
- Identify and support opportunities for upsell and cross-sell in partnership with Sales
- Coordinate with internal teams to resolve customer issues quickly and effectively
- Collaborate with Customer Support Engineers to ensure seamless communication and delivery in response to support tickets
- Collect and share customer feedback to improve product and service quality
- Track success metrics and use data to inform customer strategy and engagement
Skills
- 3+ years of experience in Customer Success, Account Management, or a similar client-facing role in SaaS or tech
- Based in the United States with experience supporting national and regional customers
- Strong technical aptitude and ability to work with tools like OpenCTI, XTMOne, and or OpenAEV (training available)
- Excellent communication skills
- Comfortable in a remote, async-first culture
- Experience with CRM/CSM tools, customer journey tracking, and success metrics
- Fluency in English
- Familiarity with the cybersecurity sector, especially threat intelligence or adversary exposure validation is a plus
- Fluency in Spanish or Portuguese a plus
Benefits
- Competitive pay + equity - everyone shares in our success
- Remote-first, flexible, and balanced - work that fits your life
- Your setup, your choice - pick the gear that works for you
- Twice-a-year gatherings - we meet in person for regional and global offsites to connect, collaborate, and strengthen our culture beyond the screen
Company Overview