[Remote] Senior Product Manager, Member Experience
Note: The job is a remote job and is open to candidates in USA. Progyny, Inc. is a global leader in women’s health and family building solutions, and they are seeking a Senior Product Manager for Member Experience. This role focuses on enhancing Progyny’s digital and high-touch member experience to drive engagement and satisfaction, collaborating with various teams to optimize member touchpoints across their services.
Responsibilities
- Contribute to and help manage the member experience product roadmap, aligning with product leadership and cross-functional partners on priorities and timelines
- Partner with Product, Design, and Engineering team members to ideate, prioritize, and deliver solutions that will improve engagement, satisfaction, and utilization across web and mobile
- Define and track product and usage metrics to measure success and inform ongoing improvements to the member experience
- Define digital measurement plans and performance reporting for new feature launches, applying a data-informed, test-and-learn mindset
- Conduct internal and external research to identify new opportunities for improving the member experience and support recommendations with data and insights
- Participate in continuous discovery and user feedback to uncover unmet needs and refine the holistic member experience including both digital self-service and high-touch human interactions
- Collaborate closely with stakeholders across Product, Marketing, and Operations to ensure strong alignment and consistent communication
Skills
- 5-7 years of experience working as a product manager in healthcare for consumer or B2B2C digital experiences (web and mobile)
- Ability to balance stakeholder needs with business goals and prioritize effectively across competing demands
- Experience using both quantitative and qualitative insights to inform product decisions
- Familiarity with contact centers and contact center performance metrics
- Experience managing backlogs and breaking down strategic goals into actionable, high-impact deliverables
- Exceptional team player who embraces ambiguity and takes initiative to anticipate and solve problems
- Comfortable working in a fast-paced, agile environment with attention to detail and ability to manage multiple priorities
- Experience with product, design and project management tools such as Jira, Miro, Figma, Lucid, and Product Board
- Experience with analytics tools such as Google Analytics, Tableau, PowerBI, MixPanel, etc
- Bachelor's degree in a related field (e.g. Engineering, Computer Science, Business, or Analytics) or relevant experience
- Curious, adaptable, and user-obsessed, with a genuine passion for improving experiences that empower members on their health journey
Benefits
- Paid family and parental leave
- Preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support)
- Family and pet care fund
- Parents’ Employee Affiliation Group
- Menopause and midlife care
- Health, dental, vision and life insurance options for employees and family
- Free in-person, virtual and text-based mental health and wellness support
- Paid time off, including vacation, sick leave, personal days and summer flex time
- Company equity
- Bonus program
- 401(k) plan with company match
- Access to on-demand legal and financial advice
- Learning and development programs to help you grow professionally and a mentorship program
- Company social events to include annual volunteer day and donation matching
- Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office
Company Overview