SBO Financial Assistance

Job Title Financial Counselor Location Remote (Tn, Ga, Al, Fl, NC, SC, Ky) Job Type Full-Time Department SBO Financial Assistance Pay $18.00/hr. About MedSrv, LLC As the healthcare industry continues to grow, so does the need for consistent, effective Revenue Cycle Management. At MedSrv, we believe it takes more than just technology and technical expertise to make a difference. It takes innovation, a willingness to adapt, and a passion to be the best. We are the difference in Revenue Cycle Management – guided by faith and committed to serving with integrity and compassion. Position Overview We’re looking for a Financial Counselor to join our growing team. The Financial Counselor act as the primary contact for inquiries related to financial assistance. Engage with patients to ascertain their financial, social, and medical backgrounds, along with other pertinent information. Collect all necessary data to process requests for financial aid, which includes collaborating with providers on treatment plans, best practices, and essential medical opinions. Record all communications and subsequent actions. If you're ready to contribute to our mission of guiding by faith and serving with integrity and compassion, we want to hear from you! Join the MedSrv team and be part of a company committed to excellence in Revenue Cycle Management. What You’ll Do Communicate with patients/guarantors by telephone Assist with portal to complete a financial assistance application on the outstanding balance from the guarantor, verifies the patient’s federal poverty level and the patient’s statement of truth regarding income, correct any errors as necessary, and obtains any other needed documentation for the resolution of the account. Records information about the financial status of customers and status of application efforts Updates and verifies new insurance information if/when provided by patient or guarantor. Review, research, or communicate with Department Manager or supervisor as necessary regarding any questionable accounts or issues presented by patient/guarantor Review, research and communicate accurately account questions or issues to department management Review, research and communicate accurately account questions or issues to department management if / when needed via a work queue or work email Maintains up-to-date knowledge regarding medical insurance's coverage policies What We’re Looking For High school diploma or equivalent 1+ year of related experience or training (or equivalent education/experience) Knowledge of office software and medical billing software Polite, courteous, and customer-focused Ability to work well with others in a close team environment Strong focus and ability to concentrate for extended periods Team player with a cooperative attitude Physical Requirements Able to work at a computer for extended periods. Occasionally lift up to 15 lbs. Why Join Us? Work with a team that values faith, integrity, and compassion. Supportive, inclusive, and casual work environment. Training and development to help you grow. No weekends – enjoy work-life balance. Competitive benefits, paid time off, and 401k with match. Ready to make a difference in healthcare? Apply today and join MedSrv — where we guide by faith and serve with heart.