Seasonal Remote Customer Support Representative (English-Speaking) | Mexico
About the position We are currently hiring Seasonal Customer Support Representatives to join a fast-paced eCommerce support team during Peak season. This is a fully remote opportunity for candidates based in Mexico who are confident communicating in English and enjoy helping customers through phone, chat, email, and SMS support. This seasonal project will run through September 11, 2026, with paid training provided before agents transition into live customer support. We’re looking for customer-focused individuals who can stay organized, communicate professionally, and deliver a positive customer experience across multiple channels.
Responsibilities
- Answering customer inquiries via phone, chat, email, and SMS
- Assisting customers with purchase-related questions and order support
- Following up on pending inquiries and unresolved customer interactions
- Accurately documenting customer interactions and updates
- Providing friendly, professional, and solution-focused support
- Building positive customer relationships through clear communication
Requirements
- Previous customer service experience
- Previous call center experience
- Strong English communication skills, both written and verbal
- Excellent grammar, spelling, and punctuation
- Comfortable multitasking across systems and tabs
- Basic computer proficiency, including typing, copy/paste, and navigation skills
- Minimum typing speed of 30+ WPM
- Positive attitude with strong problem-solving skills
- Reliable and professional work ethic
- Windows 11 PC (Mac not supported)
- 12–16 GB RAM
- Dual monitors
- Webcam
- Fibre internet with a wired connection
- Backup power solution
- Microsoft Teams / Office 365
Benefits
- Paid training
- Paid weekly