Senior Director, Practice Lead – AAA Staff Aug
Job Description:
- Lead and mentor a high-performing client services team, fostering a culture of accountability and client success.
- Oversee the implementation and execution of Sureify’s solutions, ensuring on-time delivery and high-quality outcomes.
- Establish best practices for client service delivery, streamlining processes and optimizing resources.
- Serve as the primary liaison for clients, building strong partnerships and ensuring Sureify’s solutions align with clients’ strategic goals.
- Work closely with Product, Engineering, Sales, and Customer Support teams to align client needs with Sureify’s capabilities and roadmap.
- Regularly update internal and external stakeholders on project status, risks, and strategic initiatives.
Requirements:
- 8+ years of leadership experience in client services, account management, or solution delivery within the enterprise SaaS, InsurTech, or financial services industries.
- Proven track record of managing large-scale client engagements and delivering complex technology solutions.
- Strong ability to build a strategic partnership with clients.
- Experience leading cross-functional teams and collaborating with technical and non-technical stakeholders.
- Excellent problem-solving, negotiation, and decision-making skills.
- Strong communication and presentation skills, with the ability to convey technical solutions to business audiences.
- Bachelor’s degree in Business, Technology, or a related field; MBA or equivalent experience preferred.
- Ability to travel to clients 20% of the time
Benefits:
- Competitive compensation package
- Remote work flexibility