SIU Social Media Analyst (Remote)
About Us
At Selective, we don't just insure uniquely, we employ uniqueness. Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work® in 2025 for the sixth consecutive year. Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.
Overview
Provides internet-based investigative and OSINT support to the SIU and Claims organization through social media analysis, public records research, background investigations, and intelligence gathering. Assists with identifying suspicious activity, organized fraud trends, and investigative leads to support SIU investigations and litigation strategy. Serves as a liaison between SIU, Claims, Underwriting, and external investigative vendors. All job duties and responsibilities must be performed in compliance with applicable legal, regulatory, privacy, and company guidelines.
Responsibilities
Conduct in-depth internet searches, review and analyze incoming referral information, and coordinate requests from the field. Must remain current with popular and emerging internet/social media sites. The Analyst will summarize results/findings and provide written feedback. Conduct cyber research, including social media profiles, blogs, and posts. Conduct searches in ISO, Decision Net, Class, and Select Plus to add valuable background and investigative information to the referral. Identify, investigate, and secure all information in accordance with Selective guidelines, the host site’s guidelines, and prevailing law. Conduct state and country database checks and be able to work with all state, national, and industry fraud reporting agencies. Assess and assist with coordinating additional investigations, including SIU referrals, surveillance, etc. Assist in developing, updating, and maintaining databases consistent with industry and company best practices.
Qualifications
Knowledge and Requirements Familiarity with Windows OS, proficiency in Microsoft Word, Excel, PowerPoint, and other software applications. Candidate should have basic knowledge of claims handling and the investigative process. Proficiency with social media and internet research is preferred. Prior claim handling or SIU experience preferred. Education and Experience College degree preferred. Proficient with technology, internet-based search engines and social media. Total Rewards Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and 20 days of paid time off. Additional details about our total rewards package can be found by visiting our benefits page. The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs. Pay Range USD $73,000.00 - USD $94,000.00 /Yr. Additional Information Selective is an Equal Employment Opportunity employer. That means we respect and value every individual’s unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences – and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions. For Massachusetts Applicants It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.