Sr Account Manager, In-Market Rep

About the position Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job The Account Manager/ Sr Account Manager, In-Market is part of the Global Sales team within the Commercial Division. This role will drive revenue growth and customer satisfaction by taking ownership of client acquisition, expanding portfolios, and supporting account management through direct customer engagement. Thrive in a fast-paced environment that demands strategic thinking, creative problem-solving, and offers the opportunity to make a measurable impact on the company's success. This role offers an annual salary range $101,500-$131,000.

Responsibilities

• Produce sales-qualified opportunities by proactively researching and identifying new business prospects, as well by converting inbound leads from marketing or other channels
• Manage and nurture relationships with existing clients who are actively purchasing or using American Airlines' products and services
• Identify and pursue new business opportunities within your assigned territory, focusing on customers who are "in the market" and engaged in transactions or decision-making
• Collaborate with sales colleagues to schedule meetings, transfer sales-qualified opportunities, and develop account targeting strategies.
• Develop and execute strategic account plans to drive revenue growth, customer satisfaction, and loyalty
• Collaborate with internal stakeholders, including Sales, Marketing, and Operations, to deliver customized solutions that meet customers' unique needs
• Support Account Managers with end traveler outreach at points of aggregation (e.g., episodic event activation, office visits for Loyalty promotions etc.)
• Conduct regular business reviews with clients to ensure their needs are being met and identify areas for improvement
• Analyze sales data and local market trends and share insights with internal stakeholders, including sales strategy, marketing and customer engagement teams
• Develop and maintain a deep understanding of American Airlines' products and services, and act as a subject-matter expert on competitive positioning of American Airlines in the local market

Requirements

• Bachelor's degree in Business, Marketing, or a related field
• 3+ years of experience in sales
• Strong understanding of the airline industry and American Airlines' products and services
• Strong communication, negotiation, and interpersonal skills
• Strategic thinking and problem-solving skills
• Ability to analyze complex data and develop effective sales strategies
• Strong understanding of the airline industry and American Airlines' products and services
• CRM software and sales analytics tools (e.g. Salesforce, Tableau)
• American Airlines' systems and processes (e.g. Sabre, Amadeus)

Nice-to-haves

• 3+ years of experience in sales, with a focus on managing existing client relationships
• MBA or advanced degree in Business, Marketing, or a related field
• Experience working with CRM software and sales analytics tools
• Familiarity with American Airlines' systems and processes

Benefits

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more