SVP of Operations - Self Storage

Hirewell has been exclusively retained to lead the search for a Senior Vice President of Operations - Self Storage This candidate will managing the operations of both owned and third party managed properties and teams. They will works closely with the C Suite and is responsible for setting the strategic and cultural direction of the Operations team, establishing workplace protocols and responsibilities and assembling a world-class management team. This position needs to be held in the Northeast and there will be limited travel in this position.

Responsibilities

• Work closely with the C Suite to set, evaluate and update the overall operational strategy
• Work closely with direct reports in operations, learning & development, call center, revenue management and facilities to ensure all KPIs are met.
• Work with supporting departments to ensure efforts are properly coordinated and there is consistent communication.
• Drive performance by setting goals, expectations and accountability.
• Oversee the growth of talent within the organization.
• Realign processes as needed.
• Approve development layouts and property branding.
• Visit properties regularly to motivate and coach.
• All of these are done daily, weekly and monthly
• Build and maintain a highly inclusive culture ensuring team members thrive and organizational outcomes are met
• Travel as needed to ensure company expectations are being met
• Travel as needed to build new relationships and grow the business
• Supervise all daily operations of revenue management, field operations, learning & development, call center
• Evaluate performance by analyzing and interpreting data and metrics
• Cultivate and provide opportunities for rising talent within the organization
• Implement performance management, operating planning and goal setting
• Design and implement business strategies, plans and procedures
• Perform employee reviews and developing corrective action plans if needed
• Set comprehensive goals for performance and growth
• Participate in expansion activities (investments, acquisitions, corporate alliances etc.)
• Build annual operational budgets for all properties
• Approve annual and emergency capital expenditure budgets for all locations
• Review and approve all property layouts to ensure maximum profitability
• Manage relationships with partners/vendors