Systems Engineer

Lightwave Dental was founded in 2016, is a high-growth company building the group model for the future of the dental industry. Lightwave is passionate about doing things the right way with a tight focus on high quality, core values, and taking care of their people. Lightwave is a dental leadership organization that focuses on partnering, training and developing dentists as the natural leaders of the dental practice. Lightwave helps dentists launch their careers, supports dentists leading high-growth dental groups, and assists doctors looking to establish their legacy as they transition into retirement. Lightwave is solving the big problems in dentistry: retirement, management, reimbursements, and partnership by providing the benefits of a group while preserving the essence of private practice. Lightwave currently supports over 80 dental offices in 4 states. For additional information, please visit lightwavedental.com. Follow us on LinkedIn, Facebook, and Instagram. Systems Engineer Company: Lightwave Dental Department: Information Technology Reports To: Sr. Director of Information Technology Location: Remote (some travel required) FLSA Status: Exempt Position Summary: The IT Systems Engineer will be responsible for designing, implementing, maintaining, and supporting our organization's IT systems. This role requires a strong technical background, excellent problem-solving skills, and the ability to collaborate with cross-functional teams. The ideal candidate will be proactive, detail-oriented, and capable of working in a fast-paced environment. Responsibilities: Database and Backup Management: Collaborate on migrating and managing practice management databases (SQL/Open Dental) to Microsoft Azure Co-manage a robust backup ecosystem (Axcient/Azure Backup), ensuring 100% recoverability for both on-premises and cloud assets System Design and Implementation: Collaborate with the IT team to design and implement robust, scalable, and secure IT systems Evaluate and recommend hardware and software solutions to meet business requirements Infrastructure Management: Administer and maintain servers, networks, and other IT infrastructure components Monitor system performance, troubleshoot issues, and optimize system resources Security and Compliance: Implement and enforce security measures to safeguard the organization's data and IT assets Ensure systems comply with industry standards and regulations Troubleshooting and Support: Provide technical support to end-users and resolve IT-related issues in a timely manner Collaborate with the helpdesk team to escalate and resolve complex problems Documentation: Create and maintain comprehensive documentation for system configurations, processes, and procedures Keep documentation up-to-date to facilitate knowledge sharing and training Collaboration: Work closely with other IT teams and departments to understand business needs and provide effective IT solutions Participate in cross-functional projects to ensure seamless integration of IT systems Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field Proven experience as an IT Systems Engineer or similar role Strong knowledge of system and network administration, including proficiency with operating systems, virtualization, and cloud technologies Familiarity with security best practices and the ability to implement and manage security measures Excellent problem-solving and communication skills Preferred Skills: Experience in dental or healthcare environments Certifications such as MCSE, CCNA, or AWS Certified Solutions Architect Experience with scripting and automation tools Knowledge of ITIL framework In return for providing an excellent employee and patient experience, we offer a great benefits package to include health and dental benefits, 401(k), holiday pay and paid time off.