Director, Collections & Recoveries
Job Description:
- Deliver a comprehensive maturity roadmap for in-house live agent collections function
- Build out performance management infrastructure and strengthen baselines
- Establish feedback cycles and set clear expectations at every level of the team
- Show early progress toward improving collections outcomes with clear plans for the next two years
Requirements:
- 10+ years of progressive collections experience
- Proven ability to turn organizational objectives into structured operational plans
- Experience leading collections teams in a distributed environment
- Recognized as a functional authority in collections
- Substantial experience leading through organizational change and transformation
- Deep knowledge of collections best practices and compliance requirements
- Background in an in-house collections operation, third-party collections agency, or national collections agency
- Ability to travel approximately 6+ times per year (primarily Richmond, VA)
Benefits:
- Health/dental/vision insurance options
- Paid time off
- 401(k) match
- Monthly wellness stipend
- Disability coverage
- Paid parental leave
- Flexible spending account (for childcare and healthcare)
- Life insurance
- Remote-friendly work environment