[Remote] Automotive Case Management (Remote)

Note: The job is a remote job and is open to candidates in USA. Concentrix is a global organization known for its people-first culture, and they are seeking an Automotive Case Management Representative (Remote) to deliver exceptional customer service and technical support. This role involves resolving customer inquiries related to automotive products and services through various communication channels.

Responsibilities

• Respond to escalated automotive-related product questions and concerns in a timely manner
• Resolve customer inquiries following standardized processes while referencing an internal knowledge base
• Identify customer needs by asking relevant questions, researching the matter at hand, and coordinating with other departments to ensure timely resolutions
• Collaborate with customers, dealerships, and/or field support teams to gather necessary information, as applicable, to support customer escalations
• Communicate, in writing (email, text, or chat), with customers regarding their motivation for contact and provide follow-up communications, as needed, throughout the resolution journey toward completion
• Deliver expert customer experiences…with a smile

Skills

• High School diploma or GED, and be at least 18 years of age
• Automotive enthusiast or have a relative knowledge of how automobiles work
• Possess natural customer service skills and genuinely enjoy helping people
• Be an empathetic problem solver and critical thinker
• Comfortable working with computers and the internet, as well as operating several applications simultaneously
• Prior experience in the automotive industry, customer service, and/or case management, as well as a minimum of one (1) year in a customer-facing role
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies

Benefits

• Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.
• DailyPay enrollment option to access pay "early," when you want it
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• A modern, state-of-the-art office setting with advanced technologies and a great team
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
• A range of other perks and benefits

Company Overview

• Concentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations. It was founded in 1983, and is headquartered in Newark, California, USA, with a workforce of 10001+ employees. Its website is https://www.concentrix.com.